Abstract:
Good governance is an essential precondition to ensure positive changes in developing
nations of the world. Ethiopia has faced a number of good governance challenges and those
public institutions were not so strong and institutionalized in service delivery. Moreover, the
practice of good governance in service delivery system in Koldiba town selected public
institutions is manifesting poor implementation of good governance principles. Therefore; the
main objective of the study was to assess the practice of good governance in public service
delivery in the case of selected public sectors in Kolladiba town of East Dembia Woreda. The
study employed descriptive survey design and used both primary and secondary sources. The
populations in this study were community member households. Therefore, sample community
members were selected by simple random sampling technique. The data were collected
through questionnaire and semi-structured interview. Structured standardized questionnaire
was distributed to participants. The quantitative (questionnaire) data were processed with
Statistical Package for Social Sciences (SPSS) version 20 and analyzed using descriptive
statistics. The data was analyzed using simple statistical tools such as frequency, percentage,
mean, standard deviation and tables. The study found that in relation to practicing of good
governance Koladiba town local administration and public institutions are not working hard
in building good governance to the surrounding community in provision of services. This
study also indicated that, Koladiba town service provider institutions are not given awareness
training or workshop concerning on their service and their service delivery system does not
improved from time and also there is no effective organizational structure and process to
provide good service delivery for the community/service users. Regarding the major
challenges in performing good governance and service delivery system of Kolladiba town
public sectors, the study found that, there was higher level of challenge by the variables of
lack of resources, lack of given workshop, training or seminar, corruption, inefficiency,
political interference, lack of knowledge, limitations of technical skills and less institutional
practice of good governance activities. On the basis of the finding, it has been recommended
that, the federal, regional, zonal and woreda government officials give emphasis to apply the
principles of good governance and practices.
