Abstract:
background: Patient’s satisfaction occurs when patients feel their needs and expectations are being meet by the
service delivery they receive in health institutions. The Objective of this research was to assess HIV/AIDS patients’
satisfaction with antiretroviral therapy service delivery and its associated factors at Midre – Genet hospital, Northwest
Tigray, Ethiopia.
Methods: Institutional based cross-sectional study was conducted. Four hundred twenty study respondents were
selected using systematic random sampling technique. Data was collected using pretested, structured interview
questionnaire. Bivariate analysis was conducted to identify potential significantly associated variables and transferred to
multivariate logistic regression analysis. P value < 0.05 is used to demarcate significantly associated variables.
Result: The overall HIV/AIDS patients’satisfaction on antiretroviral therapy service delivery at Midre-Genet referral
hospital was 75.2%. Multivariate analysis revealed age, marital status, occupation, income, information provision and
guidance, privacy, access of toilets and interpersonal communication as significantly associated factors with patient’s
satisfaction on ART service delivery.
Conclusion: The overall HIV/AIDS patients’ satisfaction at Midre-Genet referral hospital was high. Age, marital status,
occupation and, income was associated factors. Moreover, lack of functional CD4 machine, inaccessibility of toilets and
water, waiting time, inadequate counseling services and lack of qualified health worker (Doctor) in the ART clinic were
also challenges for ART patients in the hospital.
